If you are dissatisfied with an item purchased through lawnproducts.ca or by phone, you can request a return through contacting us at email@example.com. For all retail products purchased through us, you have up to 30 calendar days from the time you receive your item(s) to initiate a return.
Items ineligible for a return include:
To return your item(s) to LawnProducts, you have the following options:
Once you return is received, we will usually refund the total amount of the transaction within 24 hours of its receipt. Following the issuance of the refund, we will also send you a Return Receipt confirmation via email.
If you're having trouble with any product(s) purchase through us, please do one of the following:
Once we receive your item, a refund is initiated immediately. If you cancelled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:
If you purchased your item from the Lawn Products online store, you can return it to us for an exchange. Item exchanges are not subject to availability or restocking fee (as long as they are in perfect/new condition as they were sent to you) and all products purchased through us can be exchanged for their full value for another item that you may prefer instead.